Contact
Get in touch.
Direct email channels for every kind of question. We respond within one business day.
General inquiries
contact@rubicontrading.io
24-hour response (business days)
Product support
support@rubicontrading.io
24h · 12h for Pro · 24h incl. weekends for Elite
Sales & tier questions
sales@rubicontrading.io
24-hour response
Billing & refunds
billing@rubicontrading.io
Refund requests processed within 5–10 business days
Privacy & data requests
privacy@rubicontrading.io
GDPR / CCPA requests handled here
Security disclosures
security@rubicontrading.io
Responsible disclosure preferred
Legal & press
legal@rubicontrading.io
Legal notices and press inquiries
Community chat
Discord — invite link available after sign-up
Live discussion with the team and other Rubicon traders.
Business hours
Monday – Friday · 9am – 6pm Eastern
Email is monitored outside hours; response by next business day.
Mailing address
ShapeUp LLC
2040 Linglestown Road, Suite 109
Harrisburg, PA 17110, USA
Harrisburg, PA 17110, USA
Payment-related questions: Payments are processed by Paddle.com (Merchant of Record) or Stripe Payments, Inc. For billing-specific questions including refunds, charges, or invoices, contact billing@rubicontrading.io or reach Paddle support directly at paddle.net.